Look up every tap and scan of a pass across your stores and terminals, with payments, loyalty points and the status reason behind a denied transaction.
A transaction is a record of a pass being used at one of your stores: a tap, a scan, sometimes with a payment and loyalty points attached. The Transaction Log is your company’s complete, newest-first record of all of them.
Open Transactions in the sidebar. Filter by Reference, Status, Type, Instrument (how the pass was captured, for example a card terminal, QR scan, or NFC tap), and a From/To date range, then click Apply.Each row shows the date, status, type, the pass and cardholder, the store and terminal, the amount, and points earned or spent. Click a row to open the full detail.Your own POS can also record transactions here through the API. See identify pass holders at the POS.
The detail page shows everything your company is involved in for one transaction:
Capture details: the reference, type, instrument, and exactly when it was processed.
Payment & rewards: the amount, payment and PSP references, and loyalty points earned or spent (shown when the transaction has a payment or points component; a plain tap may have neither).
Line items: the purchased items with SKU, quantity, and amount, when your POS provides them.
When a customer disputes a denied tap, start here: the status reason on the detail page usually explains it, for example a voided pass or an expired membership.
