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A transaction is a record of a pass being used at one of your stores: a tap, a scan, sometimes with a payment and loyalty points attached. The Transaction Log is your company’s complete, newest-first record of all of them. Transaction log

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Finding a transaction

Open Transactions in the sidebar. Filter by Reference, Status, Type, Instrument (how the pass was captured, for example a card terminal, QR scan, or NFC tap), and a From/To date range, then click Apply. Each row shows the date, status, type, the pass and cardholder, the store and terminal, the amount, and points earned or spent. Click a row to open the full detail. Your own POS can also record transactions here through the API. See identify pass holders at the POS.

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Transaction statuses

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The transaction detail

The detail page shows everything your company is involved in for one transaction:
  • Capture details: the reference, type, instrument, and exactly when it was processed.
  • Payment & rewards: the amount, payment and PSP references, and loyalty points earned or spent (shown when the transaction has a payment or points component; a plain tap may have neither).
  • Line items: the purchased items with SKU, quantity, and amount, when your POS provides them.
  • Related records: direct links to the pass, the store, and the terminal involved.
When a customer disputes a denied tap, start here: the status reason on the detail page usually explains it, for example a voided pass or an expired membership.