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The Notifications page is the audit trail of Engage: every push notification that has been sent, or is about to be, across campaigns, automations, and direct sends. Notification history

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Reading the history

Notifications are grouped under All, Pending, Sent, and Failed. Each row shows:
  • Message: the delivered text, linking to the pass where relevant.
  • Source: a Campaign (links to the campaign), an Automation (links to the automation), or Direct (sent to a single contact from their detail view).
  • Program, Status (Pending, Sent, or Failed), and the sent time.
Click a notification to see its full details.

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Troubleshooting

  • Pending notifications are queued. Scheduled campaigns sit here until their send time.
  • Failed notifications are kept under the Failed tab for troubleshooting. A common cause is the customer removing the pass from their wallet after the message was queued. If the same audience keeps failing, contact support with the notification details.