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Engage is the messaging side of the portal: push notifications delivered straight to the wallet passes your customers already carry. No app, no SMS costs — the message lands on their lock screen through the pass. Engage overview
Engage is an optional module. If you don’t see it in your sidebar, it isn’t enabled for your company — contact support to get started.

What’s in Engage

PageWhat it’s for
OverviewYour Engage dashboard: total contacts, active segments, active automations, sent campaigns, and recent activity
ContactsThe customers you can message — see contacts and segments
SegmentsAudience groups for targeting — see contacts and segments
PushSend a one-off message to an audience — see campaigns
AutomationsMessages that send themselves when something happens, like a birthday — see automations
Message templatesReady-made messages to start from — see message templates
NotificationsThe history of everything sent — see notification history

How a message reaches a customer

A push notification can only reach customers who have your pass installed in their wallet. When you pick an audience, the portal shows the estimated reach — how many of the targeted contacts can actually receive the message — so there are no surprises at send time.

Where to start

If this is your first time in Engage, send yourself a test: create a campaign targeted at a small segment, or start from a message template.