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Enrollment is how your customers get their pass: they open an enrollment link, fill in a short form, accept the consents, and the pass lands in their wallet. This page walks through that journey so you and your support staff know exactly what customers see.
Enrollment currently issues Apple Wallet passes. Android / Google Wallet enrollment isn’t available yet — Android users see a message explaining this (or are redirected, depending on your setup).

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How customers get there

Entry pointHow it works
Link or QR codeThe customer opens your enrollment link in their browser — typically from a QR code in store, your website, or a receipt
App ClipOn iPhone, tapping an App Clip code or NFC tag opens the same flow instantly as a lightweight native experience — no app install
Pre-filled linkLinks from your systems can securely pre-fill the customer’s details, skipping typing (and sometimes the whole form)
Existing-member linkCustomers who already exist in your CRM can get a direct link that just issues their pass

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The customer journey

1

Welcome screen

The customer sees your program’s branding with a welcome like “Join [program name]” and taps Continue.
2

Personal details

A short form — which fields appear (name, email, phone, birth date, address, and so on) depends on your program’s configuration. Validation happens as they type.
3

Consents

Required and optional consents with links to your terms of use and privacy policy. The customer can’t continue without the required ones.
4

Already a member? Verification

If the email or phone number matches an existing member, the customer verifies their identity with a 6-digit code sent by email or SMS before getting their pass. Programs using Vipps login can skip this — identity is already verified.
5

Pass added to wallet

The pass is prepared and added to Apple Wallet — automatically in Safari on iPhone, or via an Add to Apple Wallet button. The customer sees a confirmation: “Welcome to [program name]!” with a short how-it-works guide.

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NFC and barcode passes

What the customer does at checkout depends on the program’s pass type:
  • NFC (tap to use) — the pass works through Apple Pay: the customer taps their phone as usual and the pass is applied automatically.
  • Barcode/QR — the customer opens their wallet and shows the barcode at checkout.
The confirmation screen tells the customer which applies to them.

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What’s specific to your program

The flow’s skeleton is the same for everyone, but your program controls: the branding and texts, which form fields are asked, which consents appear, a minimum age requirement, whether existing members must verify with a code, whether the pass is also sent by email or SMS, and any follow-up links on the confirmation screen (like “download our app”). If you want any of these changed, contact support. The enrollment flow is available in English, Norwegian, Swedish, and Danish.