> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getstell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transaction log

> Investigate how passes are used across your stores and terminals

A **transaction** is a record of a pass being used at one of your stores — a tap, a scan, sometimes with a payment and loyalty points attached. The **Transaction Log** is your company's complete, newest-first record of all of them.

<img src="https://mintcdn.com/stell/C_zhUrQoTUQsZ2Th/images/portal/transactions/list.png?fit=max&auto=format&n=C_zhUrQoTUQsZ2Th&q=85&s=a1eaaef875ba0748c243aa4e4e678da0" alt="Transaction log" width="2880" height="1800" data-path="images/portal/transactions/list.png" />

## Finding a transaction

Open **Transactions** in the sidebar. Filter by **Reference**, **Status**, **Type**, **Instrument** (how the pass was captured — for example a card terminal, QR scan, or NFC tap), and a **From**/**To** date range, then click **Apply**.

Each row shows the date, status, type, the pass and cardholder, the store and terminal, the amount, and points earned or spent. Click a row to open the full detail.

## Transaction statuses

| Status       | Meaning                                                               |
| ------------ | --------------------------------------------------------------------- |
| **Approved** | The transaction went through                                          |
| **Denied**   | The transaction was rejected — the detail page shows the reason       |
| **Failed**   | Something went wrong processing it — the detail page shows the reason |
| **Pending**  | Still being processed                                                 |

## The transaction detail

The detail page shows everything your company is involved in for one transaction:

* **Capture details** — the reference, type, instrument, and exactly when it was processed.
* **Payment & rewards** — the amount, payment and PSP references, and loyalty points earned or spent (shown when the transaction has a payment or points component — a plain tap may have neither).
* **Line items** — the purchased items with SKU, quantity, and amount, when your POS provides them.
* **Related records** — direct links to the [pass](/passes/overview), the [store, and the terminal](/organization/overview) involved.

<Tip>
  When a customer disputes a denied tap, start here: the status reason on the detail page usually explains it — for example a voided pass or an expired membership.
</Tip>